If your school or educational institution participates in UAS's Sign My Loan program, you may
electronically sign your promissory note, view disclosures, and complete loan counseling.
To learn more about repayment and loan forgiveness options for federal student loans, you may go to these federal
student aid sites. Take note of your loan type(s) when reviewing the information provided here.
You may be eligible for partial cancellation of your Perkins loan account for teaching science, math, foreign
language, bilingual education, or a subject area designated by the state has having a shortage of teachers.
You may be eligible for the discharge of your federal student loan if you are permanently disabled and unable to
work. For Perkins loans, the process is handled entirely by the Department of Education.
For other federal loan types, contact the lending school for information on what information to submit and where
to send it.
If you're facing financial difficulty, you may have options to reduce or postpone your payments. The availability of these options depends on your loan type and the specific policies of your lender.
Disclaimer: For private student loans, eligibility for repayment plans, deferment, forbearance, or forgiveness is determined solely by your lender. Not all options listed below may be available to you. Please contact UAS by either logging in to the online portal Log In | UAS Connect, or call us at (877) 530-9782 to understand your specific options.
Interest-Only or Deferred Payment (In-School)
If you selected Full Repayment or Interest-Only Payments for your in-school loan and are experiencing difficulty making your payments, you may be eligible to change your repayment option while you remain in your in-school period. Depending on your account eligibility, you may be able to switch to Interest-Only Payments or Full Deferment. Contact us to discuss the options available for your account.
Graduated Repayment
Reduced graduated payments may be available for a limited time immediately after the grace period ends and full repayment begins on in-school loan types. To inquire or request verbally, contact us.
Changing Your Payment Due Date
If your loan payment is due before your payday, or you would like to move the payment due date to another date, you may be able to move your due date to a more convenient time of the month. Please contact us to make this request.
Postponement Options
Forbearance
Forbearance provides a temporary postponement of payments, generally used as a last resort. During forbearance, interest continues to accrue and is your responsibility.
Things to Consider:
Interest Continues to Accrue
Forbearance does not extend your repayment term.
After forbearance your payment may increase because no payments were made during forbearance and less time will remain to repay the balance.
If you've been impacted by a natural disaster and live in a designated disaster area, please contact us to discuss available natural disaster forbearance options. Any relief is subject to your lender's review and approval.
Lender-Approved Relief Options
We understand that financial situations can change, and you may need a more manageable payment for a period of time. Depending on your loan type and lender's policies, you may be eligible for a temporary or permanent repayment arrangement that better fits your current budget. Your lender will have to review your request and provide instructions to us before any option can be applied. Temporary payment arrangements do not permanently change the terms of your loan or your interest rate.
Note: Relief options for private student loans vary by lender and may not be available in all cases. Contact us to review what's available for your loan.
Things to Consider:
Interest may Continue to Accrue:
Your loan may continue to accrue interest. If your temporary reduced payment doesn't fully cover the interest accrued for that period, the unpaid portion may be added to your balance (capitalized) subject to the terms of your loan agreement.
Loan Balance May Increase:
Because you're paying less than your regular monthly payment, the total repayment amount and interest paid over time may increase.
Not the Same as Forbearance:
This option still requires monthly payments, just at a lower amount. For full postponement of payment obligations, you may consider a forbearance option instead.
See What You May Qualify For
To find out what repayment options your lender offers:
Log in at UAS Connect and send a secure message through your portal, or
Call us at (877) 530-9782 to discuss available repayment solutions.
We're here to help you stay on track with a plan that fits your current situation.
Co-Signer Release Information for Private Student Loans
In certain cases, a co-signer may be eligible to be released from a private student loan. If you have co-signed such a loan, it's important to know that some lenders offer co-signer release options. However, approval typically depends on the borrower meeting specific eligibility requirements established by the lender.
Common Eligibility Requirements for Co-Signer Release
Although each lender sets its own criteria, most will require that the borrower:
Has made a series of consecutive, on-time monthly payments. The number of payments is determined by the lender.
Demonstrates sufficient annual income to support repayment of the loan balance.
Successfully passes a credit review with no recent derogatory marks such as delinquencies, bankruptcies, foreclosures, or repossessions.
How to Inquire or Apply
For questions about co-signer release, please contact us at (877) 530-9782, or register for an online portal account at UAS Connect by clicking the Register icon. Once registered, you can communicate with us securely through the portal.
Please Note: University Accounting Service (UAS) does not own your loan but may assist with questions regarding your lender's co-signer release process.
Cosigner Access and Payments
Co-signers may register for portal access at UAS Connect to view account information and make payments. For help with registration, call (877) 530-9782.
Loan Payoff Instructions
Congratulations! We're glad to hear you're ready to pay off one or more of your student loans. You can obtain a payoff amount and make your payment online, or if you prefer, give us a call for assistance.
Important Note for Auto Pay Participants
If you are enrolled in Auto Pay, please be aware:
To prevent the next scheduled payment from processing, your payoff must post at least 3 business days prior to the Auto Pay draft date.
Alternatively, you may manually cancel Auto Pay online for any loan(s) being paid in full—again, at least 3 business days before the scheduled draft.
If your loan has been overpaid and you have not received a refund within 14 days, you may contact us to inquire about the status of the refund.
Information for Nevada borrowers
Nevada
NOTICE OF RIGHT TO FILE A WRITTEN COMPLAINT WITH THE COMMISSIONER OF FINANCIAL INSTITUTIONS
You may file a written complaint with the Commissioner of Financial Institutions by submitting a signed complaint form to the Office of the Commissioner. The required complaint form can be found on the home page of the Internet website of the Division of Financial Institutions of the Department of Business and Industry at https://fid.nv.gov, or you may request a complaint form via telephone by calling the toll-free telephone number (866) 858-8951.
